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Free delivery UK Mainland -(excluding -Highlands & Islands)
Phone: 0870 3003703
Fax: 0870 3003704
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|  | | Hamilton Frazer Quality Office Furniture About Us Hamilton Frazer are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@hamiltonfrazer.co.uk.
Our Contact details:
Hamilton Frazer Ltd
7 Ravenstone Road
Camberley
Surrey
GU15 1SN
UK
Phone: 0870 3003703
Fax: 0870 300 3704
Email: sales@hamiltonfrazer.co.uk
All rights reserved - Copyright © Hamilton Frazer Ltd 2000 |
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Click on "View cart" to amend or check your order
We accept credit card payment from the UK in pounds sterling.
We accept Visa, Mastercard Amex and Switch. You may send your credit card information via phone, fax, snail mail or over the Internet.
When you place an order over the telephone, by fax, by email or via our online ordering service we will treat it as an offer to buy. If we accept your order we will send you an emailed or written receipt confirming the quantity and price of the goods that you have ordered, together with your order number, at which point a contract will exist between you and Hamilton Frazer Ltd. Alternatively, if we refuse to accept your order, for whatever reason, we will inform you in writing.
You warrant and represent that the information you provide when placing an order with Hamilton Frazer Ltd is true, accurate, current and complete in all respects.
The price of the goods ordered shall be as confirmed in the emailed receipt that we send to you, though we reserve the right to rectify any error. Prices are in Pounds Sterling, and are inclusive of VAT and one delivery during working hours in the mainland UK, unless stated otherwise.
Payment shall be due at the time of the order. If you fail to make payment as required, or if your funds fail to clear or are subsequently recalled, Hamilton Frazer Ltd may suspend delivery of the goods until payment is made in full.
All sizes are approximate. |
| Shipping And Handling Order delivery varies on each item and is free of charge to mainland UK (Excluding Highlands & Islands). UK only. (Some products are self assembly - please call if you need further information) |
Delivery Schedule We will normally send your order to you in 2-14 working days by Courier service which will deliver between the hours of 9am and 5:00 pm Monday to Friday (Usually to ground floor only). . Please ensure someone is at the delivery address. Goods will not be left without being signed for. Re-delivery can sometimes incur a charge.
Please ensure that you inspect the goods for damage on arrival or sign DAMAGED if the courier will not wait while you inspect the goods.
Office desking product is delivered on pallets, kerbside drop or loading bay only. Please do not order if you cannot accept goods in this way. Please call.
Delivery of the goods shall be made by Hamilton Frazer Ltd, or our representatives, to such place in the mainland UK. (excluding Highlands & Islands) You hereby confirm that you have adequate access and space, and personnel, to receive the goods on the agreed date. We are unable to deliver outside of normal working hours
Unless otherwise stated, the price of the goods includes one delivery in the UK (mainland). If an agreed delivery is refused or not completed, through the fault of the Buyer, and has to be re-delivered, a surcharge may be made amounting to 5% of the price for the goods, subject to a minimum of £50. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach Netbanx. They are not held in clear text on any web site. We do not hold or see your credit card information. |
| Guarantee All goods supplied by Hamilton Frazer Ltd come with a minimum 12 month manufacturer's warranty covering structural defect unless stated otherwise. This does not include where the defect is caused by you through accident, negligence or misuse. Hamilton Frazer Ltd shall provide you with such information as is required to claim under the manufacturer's warranties. In the event of a claim, you should in the first instance contact our customer service department. |
Reaching Us If you need to reach us, please email us on info@hamiltonfrazer.co.uk, alternatively, you can call on 0870 3003703 (International +44 <phone without first zero>) or fax us on 0870 300 3704
By Post
Hamilton Frazer Ltd
7 Ravenstone Road
Camberley
Surrey
GU15 1SN
UK |
Privacy Policy Hamilton Frazer Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
SeatStore Office Chairs do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Hamilton Frazer Ltd will treat all your personal information (such as name, email address, billing address, delivery address, telephone number, credit card or other payment details) as confidential, and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in force. We shall use such information only for the purposes of fulfilling your order, and by placing an order with us you authorise us to obtain necessary information about you from third parties, such as credit or debit card companies, in order to authenticate your identity, credit or debit card validity, and to authorise transactions. |
Returns Policy It is your responsibility to inspect the goods upon delivery. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "DAMAGED".
In the event that the goods arrive damaged, you must notify Seatstore within 48 hours of delivery of any apparent damage or missing goods.
All products come with a componant warrenty - In the event of a damaged or fault a componant replacement part will be sent.
Sale or return policy varies depending on the product range - Please call for information regarding return of non- faulty goods prior to purchase.
Customer to arrange & pay return insurerd courier costs .
All goods to be returned in original boxes & packaging.
There will be a 20% handling charge
All goods must be in a saleable condition
We take all reasonable care to ensure that the details, descriptions, dimensions and prices of goods appearing on the Hamilton Frazer website are as accurate and up to date as possible. However, if you are dissatisfied with your purchase for any reason whatsoever you may, within seven (7) working days after the day of delivery of said items, notify our customer service department by email that you would like to return the goods, SUBJECT TO THE EXCEPTIONS SET OUT IN CLAUSE BELOW.
It is your responsibility to pay for and arrange the return of the goods, "as new", and with the original packaging. Any money which Hamilton Frazer Ltd has received from you in relation to the returned goods will be refunded in full to you within 30 days of receipt of the goods by us, provided that the goods are in the same condition they were in at the time of delivery. If no emailed notification stating that you wish to return the goods has been received by Hamilton Frazer Ltd within seven working days after the day of delivery, you shall be deemed to have accepted the goods and be liable for any sums still owed to us.
Orders that involve goods that have been made to order can only be cancelled within 24 hours of the order being accepted by us. |
| Remittance Terms Credit card or nett 30 days (account holders and recognised institutions only). Non account customers - proforma invoice. To apply for an account (recognised institutions only) phone 0870 3003703 or e mail us at accounts@hamiltonfrazer.co.uk |
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